This ledger lists discrepancies FactGrid has documented between a vendor's own sources (for example, a marketing page and a service agreement) and how each was resolved. Every entry is labeled with how it was produced. The current entries are manual baseline audits: researched and recorded by hand before the automated pipeline, not live monitoring data. Entries are resolved against primary sources and signed off under Audit Standard FG-2.1.
Conflict Resolution Ledger (C-RL)
| ID | Timestamp | Entity | Type | Recorded as | Status |
|---|---|---|---|---|---|
| CR-1035 | 2026-04-03 09:14 UTC | Salesforce | Security / Encryption | Manual baseline audit | ● RESOLVED |
| CR-1028 | 2026-03-28 14:52 UTC | HubSpot | SLA / Uptime | Manual baseline audit | ● RESOLVED |
| CR-1024 | 2026-03-19 11:08 UTC | Monday.com | Pricing / API Tiers | Manual baseline audit | ● RESOLVED |
| CR-404 | 2026-03-19 00:00 UTC | All Entities | Pricing | Manual baseline audit | ● RESOLVED |
| CR-403 | 2026-02-03 00:00 UTC | All Entities | API | Manual baseline audit | ● RESOLVED |
| CR-402 | 2026-01-14 00:00 UTC | All Entities | SLA | Manual baseline audit | ● RESOLVED |
Resolution Detail — Recent Entries
Encryption protocol version mismatch — public documentation referenced AES-128; internal enterprise spec sheet confirmed AES-256.
Resolved via Technical Audit. AES-256 confirmed as the active standard across all enterprise tenants. Documentation lag identified as the root cause.
Conflicting SLA figures for the US-EAST-1 region: vendor marketing page cited 99.9% uptime; enterprise service agreement specified 99.98%.
Manual cross-reference verification: 99.98% per the Enterprise Service Agreement. Enterprise Service Agreement value adopted. Marketing page value flagged as stale.
Discrepancy between public landing page pricing tiers ($14/seat) and enterprise API rate-limit tiers (500 req/min vs 250 req/min documented).
Audited via manual documentation audit. Enterprise API tier confirmed at 500 req/min. Pricing discrepancy resolved via manual documentation audit ($19/seat).